CivicX Ecosystem
A three-app civic ecosystem — Citizen, Officer and Vendor — plus a landing page. See something, report it, get it resolved, and get rewarded for being the kind of citizen who speaks up.
- Fryv's role
- UI/UX design
- Scope
- 250+ screens · 4 products
- Platform
- Mobile (×3) + Web
- Status
- Ready-for-dev
the problem
Civic reporting tools die because nobody sees the loop close.
Citizens report problems into a void and stop reporting. Officers get reports with no triage and burn out. CivicX needed all three roles to see the same incident move visibly from reported to resolved.
The decisions that mattered.
Status visibility as the core retention mechanic
Every report shows a live status the citizen can watch change. Seeing progress is what keeps people reporting.
Three apps, one shared incident model
Citizen, Officer and Vendor all read and write to the same incident object — just through radically different UI suited to each role's urgency and context.
what it took
The breakthrough was realizing the citizen app wasn't the product — the resolution loop across all three roles was the product.
- Multi-role product design from one shared data model
- Designing for trust and follow-through in civic systems
- Large-scale IA across 4 connected products
Find out what is costing you, and what to build first.
Start with a business diagnosis. You'll get a clear map of where you're losing customers, time, and money, and what each fix is worth. Whether or not you build with us, the map is yours.
fixed fee · no lock-in · the report is yours to keep